Last updated: 1 October 2026.
1. Agreement to these Terms
These Terms of Use ("Terms") govern your access to and use of RateReviewMe, including our websites, applications, APIs, review-request tools, business-lookup services and other related services we make available from time to time (together, the "Service").
By accessing or using the Service, you agree to these Terms. If you use the Service for a business or other organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation. You must be at least 18 years old and legally able to enter this agreement.
2. What RateReviewMe does
RateReviewMe provides tools that help businesses request, collect, manage and understand customer reviews and feedback and manage aspects of their online reputation.
Features may vary depending on the application, device, plan, location or version you use. For example, certain RateReviewMe applications may allow businesses to maintain customer follow-up information, prepare personalised review requests, locate public business listings or direct customers to third-party review platforms.
The current iPhone application includes a workflow for configuring a business and Google review destination, maintaining a simple customer list, preparing personalised review requests, opening them in Apple Messages and keeping basic request history. This is one current way of accessing parts of the Service and does not limit the scope of RateReviewMe as a platform.
RateReviewMe does not guarantee that a customer will receive or respond to a request, submit a review, provide a particular rating, or that a third-party platform will publish, retain or rank a review.
3. Accounts and access
Some features may be available without an account, while others may require registration. If you create an account, you must provide accurate information, protect your sign-in credentials and promptly notify us of suspected unauthorised access.
You are responsible for activity carried out through your account and for controlling access by your staff or representatives, except to the extent responsibility cannot lawfully be imposed on you.
4. Plans, subscriptions and payments
Some features may be offered without charge and others may require payment. Before you buy a paid plan or feature, we will present the applicable price, billing period, renewal terms, cancellation rights and any additional terms.
Payments may be processed by RateReviewMe, Apple, Google or another authorised payment provider. The provider's payment and refund terms may also apply. We will not charge you merely because these Terms contemplate future paid features.
5. Customer Data
"Customer Data" means information that you enter, upload, import or otherwise process using the Service about your customers, contacts or review-request activity.
You retain your rights in Customer Data. You are responsible for ensuring that you:
- have authority and a lawful basis to collect and use it;
- provide any privacy notices and obtain any consents required by law;
- keep it accurate and reasonably secure;
- use it only for legitimate business purposes; and
- maintain records and honour access, correction, deletion or opt-out requests where required.
Our Privacy Policy explains where and how particular RateReviewMe features currently process information.
6. Customer communications
The Service may help you prepare, send or manage customer communications through one or more channels. Some RateReviewMe applications may hand a prepared request to a third-party messaging service; for example, the current iPhone application can open a request in Apple Messages for you to review and send.
You are responsible for each communication you send or authorise. You must comply with applicable privacy, spam, direct-marketing, telecommunications, consent and opt-out requirements, accurately identify your business, check recipients and content, and stop contacting people who withdraw consent or ask not to be contacted.
7. Reviews and feedback
You may use RateReviewMe to request genuine reviews and feedback. You must not use the Service to:
- fabricate reviews, impersonate customers or misrepresent a customer's experience;
- offer unlawful or platform-prohibited incentives;
- selectively suppress negative feedback or otherwise manipulate ratings;
- harass, pressure, threaten or deceive customers; or
- breach a review platform's policies or applicable law.
Third-party review platforms operate independently. RateReviewMe does not control whether Google, Facebook, another platform or any publisher accepts, displays, removes or ranks a review.
8. Third-party platforms and services
The Service may interact with third-party services, including review platforms, messaging providers, payment providers, business-directory providers and application marketplaces. Their availability, data, decisions and conduct are outside our control, and your use of them is subject to their own terms and policies.
Current features may use Google Places, Google Business Profile, Apple Messages and Apple's App Store. Use of Google mapping and business-lookup features is also subject to the Google Maps/Google Earth Additional Terms and Google Privacy Policy.
RateReviewMe is not Google, Facebook or Apple, and is not affiliated with or endorsed by those companies unless we explicitly state otherwise.
9. Content submitted to RateReviewMe
Where the Service allows you or others to submit feedback, reviews, business information, responses, profile material or other content, we call that material "Submitted Content." This section applies only when that functionality is made available.
You retain ownership of your Submitted Content. You grant RateReviewMe a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, transmit and, where you choose a public feature, display that content only as reasonably necessary to provide, operate, secure and improve the Service.
You confirm that you have the rights and permissions needed to submit the content. You must not submit content that is unlawful, defamatory, deceptive, threatening, infringing, malicious, privacy-invasive or otherwise harmful.
We may review, restrict or remove Submitted Content where reasonably necessary to enforce these Terms, comply with law, respond to a rights claim, protect users or operate the Service. We are not required to publish or retain any Submitted Content.
10. Acceptable use
You must not misuse the Service, interfere with its operation, bypass access controls, introduce malicious code, scrape or access it through unauthorised automated means, reverse engineer it except where the law permits, or use it to violate another person's rights or any applicable law.
You must not present yourself as RateReviewMe, use the Service to send deceptive or unsolicited communications, or attempt to gain unauthorised access to another user's information, account or device.
11. Licence and intellectual property
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes through supported applications and interfaces.
The Service, including its software, websites, APIs, technology, designs, branding and RateReviewMe-provided content, is owned by or licensed to RateReviewMe and is protected by intellectual property laws. Except for the limited licence above, no rights are transferred to you.
12. Privacy
Our Privacy Policy explains how RateReviewMe handles information across particular applications and features. You remain independently responsible for your own handling of Customer Data and for providing any notices and protections required for your business.
13. Service changes and availability
We may add, change or remove features, integrations, technical requirements or plans, introduce paid functionality, or discontinue part or all of the Service. We do not promise that any particular feature, integration, review platform or version will remain permanently available.
We aim to operate the Service reliably, but availability can be affected by maintenance, networks, devices and third-party services. Updates may be required for security, compatibility or continued access.
14. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not guarantee customer responses, reviews, ratings, review publication, improved search ranking, increased revenue or any other business outcome.
You must independently check recipients, messages, review destinations, business information and other outputs before relying on or sending them.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law where it applies.
15. Limitation of liability
To the maximum extent permitted by law, RateReviewMe is not liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, goodwill, data or business opportunity, arising from the Service, Customer Data, communications, Submitted Content, third-party services or customer responses.
Where liability cannot be excluded but may be limited, our liability is limited, at our option, to supplying the affected Service again or paying the reasonable cost of having it supplied again. This limitation does not apply where the law prohibits it.
16. Your responsibility for claims
To the extent permitted by law, you agree to indemnify RateReviewMe against third-party claims, losses and reasonable costs arising from your unlawful use of the Service, Customer Data, communications, Submitted Content or material breach of these Terms.
17. Suspension and termination
You may stop using the Service at any time. If an account or paid plan is available, applicable cancellation and data-export options will be described with that feature.
We may restrict or terminate access where reasonably necessary to address unlawful use, abuse, security risks, non-payment, a material breach of these Terms or discontinuation of the Service. Where appropriate, we will provide notice and a reasonable opportunity to remedy the issue.
18. App marketplace terms
If you download a RateReviewMe application through Apple's App Store, Apple's applicable terms, including its standard licensed application end user agreement where relevant, also govern that application licence. These Terms remain between you and RateReviewMe, not Apple. RateReviewMe, not Apple, is responsible for the application, its support and claims relating to it, and Apple has no obligation to provide maintenance or support.
To the extent required by Apple's terms, Apple and its subsidiaries are third-party beneficiaries of the relevant provisions and may enforce them. Applications distributed through Google Play or another marketplace may also be subject to that marketplace's terms.
19. Governing law
These Terms are governed by the laws of South Australia, Australia, and the parties submit to the courts with jurisdiction there. Mandatory consumer rights and laws in your place of residence continue to apply where they cannot be excluded.
20. Changes to these Terms
We may update these Terms to reflect changes to the Service, our business or legal requirements. We will post the revised Terms here and update the effective date. Where reasonably possible, we will provide additional notice before a material change takes effect. Continuing to use the Service after the revised Terms take effect means you accept them.
21. Contact
Questions, complaints and support requests can be sent through our Contact page or by email to support@ratereviewme.com.