RateReviewMeChoose a moment that makes sense
Tie the request to a completed experience: a collected order, a finished appointment or a delivered service. Make sure the customer has had enough time to use what you provided. A long project may call for a later check-in rather than an immediate review request. Timing is a practical choice, not a guaranteed way to get a response.
Make it easy to tell you how it went
Identify your business, thank the customer and invite them to say what worked or what could be better. A clear feedback link removes the effort of finding somewhere to explain. In RateReviewMe, the request opens a page where customers can share feedback and choose an enabled public review destination. Test the journey yourself before sharing it.
Welcome the whole experience
A warm invitation should work for someone delighted with the service and someone disappointed by it. Ask the same open question rather than steering towards a star rating. An awkward handover or a missing item may be something you can fix, but you first need to hear about it. Keep the public review opportunity available whatever the customer tells you.
Keep the next step small
In RateReviewMe, add a customer, prepare the request and check it before sending through Messages. The short link gives them a place to explain in their own words. Submitted feedback stays with the request history, helping you keep the context when you decide what needs attention.
What should the message say?
Example: Hi Alex, thanks for choosing Harbour Studio. How did we do? We would like to hear what went well or what we could do better: [review link]. Thank you, Jamie. Replace the example names and placeholder link before sending. Keep the question open and use a contact method the customer is happy for you to use.
Use what people tell you
Read the detail behind a rating. Was an instruction unclear? Was something missing? Thank the customer for explaining, work out what happened and consider a practical next step. Where appropriate, follow up through your usual contact channel. You arrange any conversation or fix yourself; RateReviewMe does not run an automatic resolution process. Helpful feedback is worth acting on whether or not a public review follows.
Sources and further reading
- Google: tips for requesting and responding to reviews ↗
- Google Maps: prohibited and restricted content ↗
Google guidance checked 2 November 2026. Interfaces and platform rules can change.
